We count on USPS to deliver your package once it leaves my studio. Therefore, once your package leaves my hands, it is out of my control. If the postal service loses your package, please file a claim at this link.
If you chose Route Insurance at checkout, a replacement will be 100% covered via Route. Your order, if we have the product in stock, will be sent out within 48 hours of the claim being filed. If we no longer have the product, we will reach out to you via email.
Boho + Bark is not responsible for replacing or refunding lost, stolen, or missing packages if Route Insurance was not purchased at checkout.
If you require assistance in finding your tracking number, please email us at firstname.lastname@example.org. I would be happy to find it for you :-)